Great cleaning programs run on evidence, not anecdotes. Defining and tracking the right key performance indicators (KPIs) turns everyday activity into measurable, improvable performance. This guide explains the KPIs that matter for facility cleaning and how to use them to raise quality and efficiency.
KPIs should reflect outcomes clients value: clean, safe spaces delivered reliably. Choose a short list that balances quality and productivity so one never outpaces the other. Keep definitions consistent across sites so numbers are comparable and actionable.
Limit dashboards to a single page per site. Review weekly at supervisor level and monthly with clients. Use simple traffic-light visuals. When a metric flags red, run a quick root-cause analysis: Was the method unclear? Was the tool wrong? Was the schedule misaligned? Make a small change, then watch the next week’s numbers. This fast feedback loop is the engine of continuous improvement.
Final thought: KPIs are not about surveillance; they are about support. The goal is to help teams do their best work and prove it with data.